Privacy Policy

Effective date: January 1, 2026

The Knoxville Symphony Orchestra (“KSO,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit knoxvillesymphony.com or interact with KSO online.

By using our website, you agree to the practices described below.

Information We Collect

We collect limited personal information, primarily to communicate with patrons and improve our services.

Information You Provide Voluntarily

You may choose to provide personal information when you:

• Sign up for email updates or newsletters
• Purchase or inquire about tickets
• Complete forms, surveys, or registrations
• Contact us by email or phone

This information may include your name, email address, mailing address, phone number, and other details you choose to share.

Information Collected Automatically

When you visit our website, certain information is collected automatically, such as:

• Your device type and browser
• Domain name or IP address
• Pages viewed and links clicked
• Date and time of your visit

This information is used in aggregate to understand website usage and improve site performance.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember visitor preferences
• Understand how visitors use our website
• Improve site functionality and content

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect certain features of the website.

How We Use Your Information

We use the information we collect to:

• Provide information about KSO performances, programs, and events
• Communicate with patrons regarding tickets or inquiries
• Send marketing and promotional communications (where permitted)
• Improve our website, services, and audience experience
• Maintain internal records and operational needs

KSO does not sell, rent, or trade your personal information.

Sharing of Information

We do not share your personal information with third parties except:

• As necessary to process transactions or provide services (for example, ticketing platforms or email service providers)
• When required by law or legal process
• Any service providers we use are expected to protect your information and use it only for authorized purposes.

Your Communication Choices

You may opt out of receiving promotional emails from KSO at any time by using the unsubscribe link included in our emails or by contacting us directly. If you prefer not to receive communications by mail or phone, you may let us know using the contact information below.

Accessing or Updating Your Information

Upon request, we will provide access to the personal information we maintain about you and make reasonable efforts to correct inaccuracies. To request access or updates, please contact us using the information below.

Data Security

KSO takes reasonable administrative, technical, and physical measures to protect personal information from loss, misuse, unauthorized access, or disclosure. Financial transactions are processed through secure, third-party platforms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

Knoxville Symphony Orchestra
100 South Gay Street, Suite 302
Knoxville, TN 37902
Email: [email protected]
Phone: 865-291-3310