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Concert FAQs

This FAQ is designed to help you prepare for your visit to a Knoxville Symphony Orchestra performance. If you have additional questions, our Box Office team is always happy to assist.

[email protected] |   865-291-3310   | Office hours: Monday through Friday, 9:00 am – 5:00 pm

Concert Tickets

  • Where can I buy tickets to KSO performances?

    Tickets for all of KSO performances are available through our Concert Calendar. Tickets may also be purchased directly through Ticketmaster.

  • How do tickets work and how do I access them?

    All KSO tickets are digital only and can be accessed in one of two ways, depending on how you purchased your tickets:

    KSO Ticketmaster Account – for season subscribers and patrons who purchased tickets through the KSO Box Office (by phone, in person, or through KSO links).

    Ticketmaster Account – for patrons who purchased tickets directly at ticketmaster.com or through the Ticketmaster app.

    To avoid slow internet speeds on concert night, we strongly recommend saving your tickets to Apple Wallet or Google Wallet in advance.

    Please note:

    Tickets cannot be printed or accessed via screenshots.

    Tickets purchased through the KSO Box Office must be accessed through the KSO Ticketmaster page and will not appear in the standard Ticketmaster app.

  • When will I receive my tickets?

    Your tickets will appear in your Ticketmaster account immediately after purchase. Once available, tickets can be saved to your mobile wallet for easy access on the day of the concert.

  • Can I print my tickets or use a screenshot?

    No. Ticketmaster barcodes use technology that prevents screenshots or printed tickets from being scanned at entry.

  • I bought tickets for someone else. How do I share them?

    Tickets may be transferred easily through Ticketmaster. If everyone in your group arrives together, transfers are not required. Ushers can scan all tickets from one device.

Concert Arrival

  • What should I expect when I arrive?

    All venues require patrons to pass through security screening, including bag checks and electronic wanding. Backpacks, weapons (including pocket knives), and outside food or beverages are not permitted.

    Please allow extra time for parking and security screening.

    The Knoxville Civic Auditorium has a clear bag policy:

    Clear bags no larger than 12″ x 6″ x 12″
    Small clutch purse no larger than 4.5 ” x 6.5″
    Clear plastic storage bag one gallon resealable
    All bags subject to search upon entry

  • Where is the concert?

    The KSO performs at several venues throughout Knoxville:

    Tennessee Theatre (Masterworks)
    604 South Gay Street, Knoxville, TN
    (865) 684-1200

    Bijou Theatre (Chamber)
    803 South Gay Street, Knoxville, TN
    (865) 522-0832

    Knoxville Civic Auditorium (Pops)
    500 Howard Baker Ave, Knoxville, TN
    (865) 215-8900

    Elks Lodge (Q Series)
    5600 Lonas Drive, Knoxville, TN

    Knoxville Museum of Art (Concertmaster)
    1050 World’s Fair Park Drive, Knoxville, TN 37916

  • Where can I park?

    Parking options vary by venue. Pre-concert emails include the most up-to-date and relevant parking information for your performance.

    Tennessee Theatre

    More than 10 garages and surface lots throughout downtown offer free parking after 6:00 p.m. on weekdays and all day on weekends.

    Garages closest to the theatre include: Locust Street Garage, Market Square Garage, Langley Garage, and Dwight Kessel Garage.

    Paid parking is available at First Tennessee Plaza and Riverview Tower.

    Bijou Theatre

    Several parking garages and surface lots are located nearby. Garages closest to the Bijou are free after 6:00 p.m. on weekdays and all day on weekends. Limited on-street metered parking is available on surrounding streets.

    Civic Auditorium

    On-site parking is available in Civic Auditorium garages (paid).

    Elks Lodge

    The Elks Lodge has a large paved parking lot adjacent to the building.

    Knoxville Museum of Art

    Free parking is available in the large lot on the north side of the museum’s staff parking lot. Free parking is also available in the lot across the street from the museum (first right on World’s Fair Park Drive). Metered street parking is available nearby.

    Additional downtown parking information can be found on the Downtown Knoxville website.

  • How long are KSO concerts?

    Most KSO concerts are approximately two hours, including a 15-minute intermission, though performance length may vary.

  • What is the KSO’s accessibility plan?

    The KSO is committed to providing an accessible and welcoming experience for all patrons.

    All KSO venues are ADA compliant.
    Wheelchair-accessible seating is available and can be purchased online or through the KSO Box Office.
    Ushers are available to assist with seating and accessibility needs.
    Assistive listening devices are available free of charge at most venues.
    Digital program books are accessible, zoomable, and compatible with screen readers.

    If you have specific accessibility questions, please contact the KSO Box Office at (865) 291-3310.

Concert Etiquette

  • What should I wear?

    There is no dress code. Many patrons choose business casual or cocktail attire, but we encourage you to wear whatever makes you feel comfortable.

  • Can I bring children?

    Children are welcome at all KSO performances. However, standard subscription concerts may be long for young children and are generally not recommended for those under age 5.

    Tickets are required for children ages 2 and up. The KSO also offers free admission for K–12 students to select classical concerts with the purchase of at least one adult ticket.

    Learn more about the Penny4Arts program or the Knox County Library Read City Explorer Pass.

  • Can I take pictures or record during the concert?

    Flash photography, video recording, and audio recording are not permitted during performances. Please silence all electronic devices before the concert begins.

Concert Details

  • How do I find the concert program?

    All KSO programs are available digitally, and printed program sheets are available at many performances.

    Scan one of the QR codes displayed throughout the venue, or
    Text “program” to (865) 270-0091, or
    Visit audienceaccess.co/KSO

    The digital program offers expanded information, including full program notes and artist biographies.